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Store Policies

Ordering Online with us is safe and secure!

Ordering Online with us is safe and secure! We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish you may call us with your order Toll Free between 9:00am and 6:00pm Pacific Time at: 1-800-597-6775. Please allow 7-16 Business Days for receipt of your order once it is process. If you need Rush Shipping please call us Toll Free between 9:00am and 6:00pm Pacific Time at: 1-800-597-6775. Please allow an additional 14 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above..

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within five days of your receipt of the goods please call us for a return authorization. Upon receipt of the items we will refund your purchase price. Please note that shipping is not refundable and you are responsible for the return shipping costs. All items must be in New Condition when received, any damage to the items or their boxes will result in no refund being given.

Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publocation. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.

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